Kooba Kids returns policy is in line with the Australian Consumer Laws.
If you would like to return an item, please contact us via email within 7 days of receiving your order, we offer exchange only. We will not be able to offer exchanges after 7 days.
All products that are returned must be in new and unused condition with all tags attached. Please ensure that you try our Zip-Ease swimsuit over your child’s nappy or underwear. In the interest of hygiene, we may refuse returned items if we determine that this has not been done.
As stated above, your item must be unused, in the same condition that you received it, in the original packaging with all tags attached and proof of purchase must be provided to be eligible for an exchange. Return shipping charges will be at the buyer’s expense. Shipping costs are non-refundable.
Once you have notified us of your return, we must receive the item back within 14 days. Items received after this time frame will not be eligible for exchange. Items purchased on sale are not eligible for return. Please allow up to 3 business days for your return to be processed, you will receive an email once the new item has been dispatched. All shipping costs for returning the item and dispatching the new item will be at the buyer’s expense and must be paid prior to the new item being posted.
It is best to send back items with a tracking number as we do not take responsibility for lost or stolen parcels. Please do not mark your parcel ‘return to sender’ as we are charged by Australia Post for these returns, and the cost will be passed onto the buyer.
In all circumstances, please contact us by email prior to returning your product.
If you are not satisfied with our products or services please contact us via email and we will endeavour to respond within 24 business hours, addressing your concerns.